If you signed up for Navexa under the wrong account type — for example, your account shows USD instead of AUD — don’t worry, this can be fixed.
Why This Happens
When you first create your Navexa account, the system automatically assigns a currency based on your location at the time of sign-up.
If you were travelling overseas or using a VPN, you might have been placed in the US (USD) region instead of the Australian (AUD) one.
How to Check Your Account Type
Log in to your Navexa account.
Go to Settings (gear icon, top right).
Select Billing & Subscription.
Click View Invoice — the currency shown (AUD or USD) confirms your account type.
Why It Matters
AUD accounts include full Australian tax reporting and related tools.
USD accounts are designed for portfolio tracking only and do not include tax reporting.
How to Switch to the Correct Account
If you’d like to switch your account currency — for example, from USD → AUD — contact our team via the online chat or email [email protected].
Include:
Your account email address
The currency or region you’d like to switch to
We’ll:
✅ Update your account to the correct regional setup (AUD or USD)
✅ Adjust your subscription plan and billing currency
✅ Cancel or credit any recent incorrect charge if needed