Navexa receives income data from market and broker data sources, but dividend, distribution, or Dividend Reinvestment Plan (DRP) amounts can occasionally differ from your broker, registry, or provider statement.
Why Amounts Can Differ
Income amounts can differ for a few reasons.
Common causes include:
The broker, registry, or fund provider has reported a different amount.
The income event includes components such as franking credits, return of capital, foreign tax, or withholding tax.
A Dividend Reinvestment Plan (DRP) used a different reinvestment price or currency.
The payment was adjusted after the original announcement.
The upstream data source has supplied incorrect or incomplete information.
The income item has been edited manually in Navexa.
For ETFs, managed funds, and stapled securities, distributions can be more complex than ordinary company dividends. These payments may include multiple tax components that do not always match a simple cash payment or dividend announcement.
Check The Income Item First
Before contacting Support, check the income item in Navexa against your source document.
To check the income item:
Open Portfolio from the left-hand menu.
Select the relevant holding.
Open the Income tab.
Find the dividend or distribution you want to check.
Compare the Navexa amount with your broker, registry, or provider statement.
Check details such as:
payment date
ex-dividend date
gross amount
franking credits
net dividend or distribution
DRP amount or reinvestment price
number of units or shares involved
If the income item was manually edited, the amount in Navexa may no longer match the original imported or data-supplied amount.
Check The Transaction History
You can also check the dividend or distribution from the Transactions page to see whether it has been created or modified.
To check the history:
Select Transactions from the left-hand menu.
Find the dividend, distribution, or DRP transaction you want to review.
Select the transaction to open the details.
Open the History tab.
Check whether the item was created by the Navexa System or modified by a user.
The History tab can show when the income item was created, who modified it, and what changed.
This is useful because an amount may look different if the income item has been manually edited after it was added to Navexa. If the item has not been edited and the amount still looks wrong, the issue may need to be reviewed by Support or raised with Navexa’s data provider.
If Tax Was Withheld
If your broker, registry, or provider statement shows tax was withheld because a Tax File Number (TFN) was not supplied, the income amount may not match a simple dividend or distribution total.
In Navexa, record this in the Resident/TFN Withholding (AUD) field on the income item. This helps keep the net payment correct while recording the withheld amount for reporting.
For Australian dividends and distributions, see How to Record TFN/Resident Withholding in Navexa.
When The Data May Be Wrong
Sometimes the income data supplied to Navexa may be incorrect.
For example, a DRP price may be supplied in the wrong currency, or an income component may not match the final provider statement.
When this happens, Navexa may need to investigate the income event and raise it with the relevant data provider. If the data provider confirms and corrects the issue, Navexa can then update the affected data.
What To Send Support
If you think a dividend, distribution, or DRP amount is wrong, start a chat with Support and ask for the issue to be reviewed by a human.
Include as much detail as possible so we can identify the issue quickly.
Please send:
the holding name and ticker
the portfolio name
the payment date
the amount shown in Navexa
the amount you expected to see
screenshots from Navexa
screenshots or documents from your broker, registry, or provider
any dividend, distribution, or DRP statement that shows the expected amount
Screenshots are especially useful because they help us compare the Navexa record with the source document and narrow down whether the issue is data-related, manually edited, or caused by a different income treatment.
What Happens Next
After you contact Support, we’ll review the income item and compare it with the information you provided.
If the issue appears to come from Navexa’s data source, we may contact our data provider and ask them to review or correct the income data.
Some data corrections depend on the data provider confirming and updating the source record. This means the timing can vary depending on the type of issue and the provider involved.