Apply your promo code before subscribing, then check Due today to confirm the amount you’ll pay.
Apply a Promo Code
Enter your promo code on the Complete your subscription page after choosing your plan.
Find the plan summary and select Add promotion code.
Enter your code in the Coupon code field.
Select Apply.
Check that Due today reflects the discount you expected.
Complete your billing and payment details, then select Subscribe when you’re ready.
The screenshots show an example plan before a code is applied. Your plan and amount may differ. New customers pay annually upfront; check the amount due after applying your code.
Promo Code Not Working
If your promo code doesn’t work or the expected discount isn’t shown, check the following:
Spelling and spaces: Enter the code exactly as provided, without extra spaces.
Expiry: Check that the offer is still valid.
Eligible plans: Confirm the offer applies to your selected plan and billing frequency.
Customer eligibility: Check whether the offer is restricted to new customers or particular accounts.
Redemption rules: Check the offer’s limits on previous use, total redemptions and combining discounts.
The offer’s terms determine eligibility, reuse and whether it can be combined with another discount.
If the amount still looks wrong, contact support through the in-app chat before completing payment. Include the code, selected plan, offer details and a screenshot of any message. Exclude card numbers and other payment details.
Discounts and Renewals
A promo code’s discount and duration depend on the offer. Check whether it applies to one payment or continues for a specified period.
To check an existing subscription’s renewal, open Settings, select Billing & Subscription, and review Next bill amount and Next bill date.
Legacy pricing can change when you upgrade. If your subscription lapses and you later reactivate it, current plan pricing applies and your legacy rate no longer applies.
For more detail, see Managing Your Billing & Subscription in Navexa.
Other Checkout Errors
A portfolio-limit warning means your account has more portfolios than the selected plan allows. The warning concerns the selected plan’s capacity and does not establish whether your promo code is valid.
Use Change plan to review plans that support your portfolio count. If the warning doesn’t match your expected subscription, contact support before changing your plan or removing portfolios.
Referral Discounts and Credits
Referral discounts and referral account credits follow the referral program’s rules. A friend must register using your personal referral link to qualify.
An earned referral account credit is automatically applied to your next subscription payment. You don’t enter account credit in the Coupon code field.
For eligibility and credit details, see Refer a friend and earn a $60 credit (Referral program).