If your Navexa portfolio value looks different to your broker or registry, the first step is to work out what is actually different so you can check the right thing.
Start Here
A portfolio value difference usually comes from one of these areas:
the holding quantity (units) is different
the current price is different
part of the trade history is missing
a setting or event has changed the holding, such as DRP, a transfer, or a corporate action
Before troubleshooting, compare Navexa and your broker and confirm whether the difference is in:
the total portfolio value
one specific holding
the holding quantity (units)
the current price
If the difference is only in a return percentage or performance figure, that is a different issue to portfolio value.
Check Quantity First
If the quantity (units) in Navexa does not match your broker, the most common cause is missing or incomplete trade or investment history.
Check that you have:
imported your full history, not just recent trades
added trades from every broker or platform you have used
entered any share registry transfers or IPO allocations that were not imported automatically
recorded any transferred holdings with the original buy history where needed
If the quantity is wrong, the portfolio value will also be wrong.
Check DRP Settings
A Dividend Reinvestment Plan (DRP) automatically uses dividends to buy more units.
If DRP was enabled with your broker but not enabled in Navexa, your quantity and value can differ.
For any holding with DRP:
open the holding and check whether DRP is enabled in Navexa
confirm the dividend reinvestment has been applied to the correct holding
review recent dividends if the quantity changed unexpectedly
When DRP is enabled correctly, Navexa recalculates the dividend, updates the quantity, and adjusts the cost base.
Check Corporate Actions
Corporate actions can change your quantity and portfolio value. This includes splits, consolidations, mergers and demergers.
If a company has gone through a corporate action, make sure it has been recorded in Navexa.
You can review these options under Trades > Add.
Examples:
A split increases the number of units.
A consolidation reduces the number of units.
A demerger can create a new holding or change the cost base.
If the corporate action is missing, the holding will not match your broker.
Check Transfers And Crypto Fees
Transfers can also create valuation differences if the original history or fees are incomplete.
For shares:
make sure transferred holdings include the original buy history where required
For crypto:
check whether wallet transfer fees were captured correctly
confirm the net amount received matches what actually arrived in the destination wallet
A missing fee or incorrect transfer amount can change both the holding balance and the portfolio value.
Check Price Timing
If the quantity matches and the difference is only a small amount, the cause is often price timing rather than missing data.
A small value difference can happen because:
brokers may show live or intraday prices
Navexa may use a different pricing source or official close price
values may be rounded differently between platforms
This type of difference is usually small. If the gap is large, go back and check quantity, history, DRP, transfers and corporate actions first.
What To Send Support
If you have worked through the checks above and the value still looks wrong, send support:
the holding name or names that do not match
the quantity and value shown in Navexa
the quantity and value shown in your broker
screenshots from both platforms for the same date
This helps us work out whether the difference is caused by missing data, a setting, or a pricing mismatch.