“Offer” means the upsell package available to new subscribers who purchase an annual Navexa subscription and pre-pay an additional two (2) years of subscription at the time of purchase.

“Subscriber” means the customer who purchases the Offer.

When a new Subscriber completes the purchase of an annual subscription, they are presented with a one-time Offer screen.

The Offer is only available on this screen, during the same transaction.

If the Subscriber clicks away, closes the screen, or does not complete the upsell at that time, they will not be eligible for the Offer later.

The Offer is only available to new Subscribers who are purchasing a Navexa annual subscription for the first time.

The Offer must be purchased during the same transaction as the new annual subscription and cannot be added later.

The Offer requires upfront payment for an additional two (2) years of subscription.

Payments are non-transferable and tied to the purchasing account.

The Offer includes one (1) x 30-minute 1:1 onboarding video call.

Calls must be booked via the booking link provided by Navexa and take place on the nominated video platform.

Calls must be booked within 30 days of purchase.

If a call is missed, one (1) reschedule will be permitted. A second missed call results in forfeiture of the onboarding call benefit.

The onboarding call is educational in nature and limited to guidance on using the Navexa platform. It does not constitute financial, investment, tax, or accounting advice.

Subscribers to the Offer will have access to priority support for the three (3) year subscription period beginning from the purchase date, provided the Subscriber’s subscription remains active and paid.

Priority support means support requests are placed in a dedicated queue that is addressed ahead of standard requests.

Priority support is provided via email and online chat only (not video or phone).

Navexa uses both AI-powered tools and human support agents. AI may handle and resolve some support requests. Where human support is required, requests will be prioritised during Navexa’s business hours (AEST).

Priority support does not include custom development, resolution of third-party issues, or requests outside the scope of the Navexa platform.

No service level agreements (SLAs) are provided or implied, and no guarantees are made regarding response times, resolution times, or outcomes.

Subscribers may request a refund for any reason within the first 12 months of the prepaid subscription period.

Refund requests must be submitted through Navexa support. Refunds will generally be processed within 48 hours of approval and will be returned through the original payment method used at the time of purchase.

If the onboarding call has been completed, AUD $100 will be deducted from the refund to cover this service.

Except as required by Australian Consumer Law, no refunds will be granted after 12 months.

The Offer and its benefits (onboarding call, priority support, refund guarantee) are non-transferable and may only be used by the purchasing account.

Subscribers are solely responsible for the accuracy of the data they input into the Navexa platform, including but not limited to trade, income, and tax-related information. Navexa does not verify this data and is not liable for any inaccuracies or consequences arising from it.

Navexa does not provide financial, investment, tax, or accounting advice. Any information provided through the platform, onboarding calls, support, or documentation is for general informational and educational purposes only. Subscribers should obtain professional advice before making financial or tax decisions.

Navexa’s liability is limited to the benefits expressly stated in this Offer. No additional compensation will be provided for delays, errors, or service issues beyond what is required under Australian Consumer Law.

Nothing in these Terms excludes or limits rights or remedies available under Australian Consumer Law that cannot be excluded.

These Terms & Conditions apply in addition to Navexa’s general Terms of Use, which can be found at https://www.navexa.com/au/terms.

These Terms & Conditions are governed by the laws of Victoria, Australia.

Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.