This article explains how to permanently delete your Navexa account and what to check before removing your data.
Before You Delete Your Account
Deleting your Navexa account permanently removes your login, portfolios, holdings, trades, income records, reports and account data.
⚠️ This action cannot be undone. Once your account is deleted, Navexa cannot recover the data.
Before deleting your account, make sure you have downloaded or saved anything you may need later, such as:
Portfolio records
Trade history
Income records
Tax reports
Portfolio valuation reports
Invoices or billing records
If you only want to stop your subscription, you do not need to delete your account. You can cancel your plan from Billing & Subscription instead.
How To Delete Your Account
You can delete your account from the Security section in Settings.
From the Portfolio page, open Settings in either of these ways:
Select Settings from the left-hand side menu; or
Select your avatar in the top right, then select Settings.
In Settings, select Security from the settings menu.
Scroll to the Danger Zone section.
Read the warning carefully.
Select Delete entire account.
Confirm the deletion when prompted.
Once confirmed, your account and all associated data will be removed immediately.
Delete One Portfolio Instead
If you only want to delete one portfolio, do not delete your entire account.
To delete a single portfolio, go to Manage Portfolios and delete the specific portfolio from there. This removes that portfolio and its data, but keeps your Navexa account active. See Deleting a Portfolio.
What Happens To Your Subscription
Deleting your account also cancels your Navexa subscription.
This means your subscription will stop renewing from that point forward. Deleting your account does not automatically trigger a refund.
If you only want to cancel your subscription and keep your account data, go to Billing & Subscription instead.
Refunds After Deleting
Deleting your account does not automatically create a refund.
If you are within Navexa’s six-month money-back guarantee period, you may still be eligible for a refund under that policy.
To check your eligibility, contact Navexa through the in-app chat or email [email protected].