Open Support in the Navexa mobile app to ask Fin a question, troubleshoot a problem or attach a screenshot. Fin will help first and can pass eligible issues to a teammate when human action is required.
Start a Support Conversation
Open the navigation menu at the bottom.
Under TOOLS, tap Support.
Navexa Support opens in the app. Fin will help with your question first, and a badge on Support will flag an unread reply.
The conversation stays in the app, so you can pick it back up anytime and attach a screenshot when it helps explain the issue.
Support Availability
Basic plans include AI support through Fin. Standard plans and above also include human support. Basic customers can still be referred to a teammate when the issue genuinely requires human action.
What to Include
Give Fin the following details so it can answer accurately or collect what a teammate will need if the issue qualifies for escalation:
What you were doing and what went wrong
Which portfolio the issue affects
Your app version — bottom of the Settings screen (e.g. Navexa v1.2.3 (45))
Your device (e.g. iPhone 15, Pixel 8) and operating system version
A screenshot of the problem
Take and Attach a Screenshot
iPhone or iPad: press the Side button (or Top button on older devices) and Volume Up together. The screenshot saves to Photos.
Android: press Power and Volume Down together. The screenshot saves to Photos or Gallery.
Then attach the image in Navexa Support just like a photo in any messaging app.