This article helps you troubleshoot Interactive Brokers (IBKR) sync errors in Navexa when your account shows Latest Sync Failed, FTP Authentication Failed, or no new trades after linking.
Open Your IBKR Connection
IBKR sync issues are managed from Connected Accounts in Navexa.
To open your IBKR connection:
Go to Settings.
Select Connected Accounts.
Open Interactive Brokers.
From here, you can review each linked IBKR account, check its status, view sync history, enable or disable the link, or delete the connection.
Each linked IBKR account may show:
The linked Navexa portfolio.
The IBKR account name
The sync from time.
The latest sync status.
Whether the link is enabled.
A View Sync History icon.
A delete icon for removing that specific account link.
View Sync History
Once you’ve opened Interactive Brokers, select the View Sync History icon on the account link you want to review.
The sync history shows whether Navexa has received and processed recent IBKR sync files.
Each sync history row can be opened to show more detail, including:
The sync start time.
The sync completion time.
The sync duration.
The number of IBKR files processed.
The number of activities found or imported.
If there is no history to display, Navexa will show that no FTP sync history is available for that account.
No sync history does not always mean the connection is broken. It can also mean there are no sync records available yet for that account link.
Read The Sync Message
The sync message helps you understand what happened during the IBKR sync.
For example, Successfully processed 6 files containing 0 activities means Navexa received and processed 6 IBKR files, but those files did not contain any activities for Navexa to import during that sync run.
If the sync shows Sync Completed but the message says 0 activities, this is different from FTP Authentication Failed. The connection worked, but there was no importable activity in that sync run.
This can happen when:
There were no new trades in the IBKR file.
IBKR sent account files that did not include trade activity.
The IBKR feed was enabled after the historical trades occurred.
The historical file has not been requested from IBKR.
The expected trades are in a different IBKR account or portfolio link.
The file contains activity that Navexa cannot import through that connection.
Re-Link IBKR
If your IBKR account shows FTP Authentication Failed or Latest Sync Failed, delete the affected link and re-link it carefully.
From the Interactive Brokers connected account page:
Select the delete icon for the affected IBKR account link.
Confirm the deletion.
Go back to the Portfolio page.
Select Add Holdings.
Search or select Interactive Brokers.
Choose Direct Account Link.
Enter your IBKR account number, FTP username, and FTP password.
Your IBKR FTP username and FTP password are different from your IBKR Client Portal login.
When entering your FTP details:
Copy the FTP username and password from the IBKR email.
Remove any spaces before or after the details.
Do not use browser auto-fill.
Keep the same capitalisation as the IBKR email.
Make sure you are linking the correct IBKR account to the correct Navexa portfolio.
Choose The Right Delete Option
Interactive Brokers may show two delete icons in Connected Accounts.
The top delete icon removes the full Interactive Brokers connection, including all IBKR account links under that connection.
The delete icon on a specific account row removes only that individual IBKR account link.
When deleting a link, Navexa will show a confirmation message. Deleting the link removes the connection and stops future imports from that IBKR account.
Deleting the link does not remove holdings, portfolios, or trades that were previously imported unless you tick the checkbox to delete trades imported from that account link.
If you only want to re-link IBKR, do not tick the delete trades checkbox.
Check The Historical File
If the IBKR connection is successful but older trades are still missing, the issue may be the historical file.
IBKR may only send new trade files from the day the feed was enabled. To import your full trade history, you need to request the historical file from IBKR.
Email [email protected] with your IBKR account number and ask them to:
Enable the Navexa feed, if it has not already been enabled.
Provide the historical file for your account.
After IBKR provides the file, allow time for the next sync cycle to run.
Allow Time For Sync
IBKR files are not delivered instantly.
After setting up or re-linking your IBKR connection, allow time for IBKR to deliver the next file and for Navexa to process it.
A sync can also complete without importing new transactions if:
There are no new trades available from IBKR.
IBKR has not delivered the latest file yet.
The account link is disabled.
The IBKR account is linked to a different Navexa portfolio than expected.
The file contains a transaction type Navexa does not support through that connection.
IBKR’s file delivery or encryption setup needs to be checked.
Common Issues
Why Does IBKR Show FTP Authentication Failed?
IBKR may show FTP Authentication Failed when Navexa cannot authenticate the FTP details for that IBKR account link.
This is often caused by an incorrect FTP username or password, an extra copied space, or using the IBKR Client Portal login instead of the FTP credentials.
Delete the affected link, re-link IBKR, and enter the FTP credentials from the IBKR email carefully.
Why Is There No Sync History?
There may be no sync history if Navexa has not received a sync record for that IBKR account link yet.
Check that the link is enabled, the correct IBKR account is linked, and enough time has passed for IBKR to deliver the first file.
Why Does Sync History Show 0 Activities?
Sync history may show 0 activities when IBKR sent files to Navexa, but those files did not contain any importable trade activity for that sync run.
If you expected older trades to import, request the historical file from IBKR.
If you expected recent trades to import, check that the trade occurred in the same IBKR account linked to Navexa and allow time for the next IBKR file delivery.
Why Did No Trades Import?
Trades may not appear if the IBKR feed has only been enabled for new trades and the historical file has not been requested.
If you expected older trades to import, request the historical file from IBKR.
If you expected recent trades to import, check View Sync History to see whether IBKR sent a file containing importable activity.
Why Does Sync Succeed But Trades Are Missing?
If View Sync History shows a successful sync but the expected trades are still missing, contact Navexa support.
Include:
The IBKR account link name.
The portfolio the link should sync to.
The expected trade date range.
A screenshot of the sync status or sync history.
The sync history message, such as Successfully processed 6 files containing 0 activities.
This helps Navexa check whether the file was received, processed, or blocked by a file or account-link issue.
Why Does IBKR Say The Feed Is Connected?
IBKR may show the feed as connected even if files are not being imported into Navexa yet.
This can happen if IBKR has not sent the next file, the historical file was not requested, the FTP credentials are not authenticating, or the delivered file cannot be processed.
Check View Sync History first, then re-link the account if the status shows a failed connection.