Why You’re Seeing This
If you’ve just set up your IBKR sync and see ‘Latest Sync Failed’ with no trades imported, it’s usually because the credentials were entered incorrectly.
IBKR sends you a FTP username and FTP password by email. These are different from your Client Portal login. If they’re copied in wrong — even an extra space — Navexa won’t be able to connect.
The good news is: the fix is quick.
Step 1: Delete and Re-Link in Navexa
On the IBKR card in Navexa, click the red rubbish-bin icon to delete the current link.
• This only removes the connection. It will not delete any holdings or trades already imported. It will only delete trades if you tick the box to confirm on the next step.
Go to Add Holdings → Import from Broker/Account → Interactive Brokers → Direct Account Link.
Enter your:
• IBKR account number
• FTP username (from IBKR email)
• FTP password (sent separately by IBKR)Paste carefully — no spaces, no auto-fill, case sensitive.
This resolves the error in most cases.
Step 2: Check the Historical File
If the connection is successful but you still don’t see trades, it may be because IBKR only sends new trades from the day the feed was enabled.
To import your full trade history, you need to specifically request the historical file when emailing IBKR.
If you didn’t request it, simply email:
[email protected] with your account number and ask them to:
Enable the Navexa feed (if not already), and
Provide the historical file.
Step 3: Allow Time for the First File
IBKR delivers files once per day. After you re-link, it can take until the next delivery window for trades to appear.
Summary
Most errors = wrong FTP details entered → Delete & re-link carefully.
No trades after linking → You probably need to request the historical file.
Files run daily, so allow time for the first sync to land.