Our support team is still here. Roi is your first stop for everyday Navexa questions, and when your account includes human support, you can ask Roi to pass your question to a person.
Ask Roi to Contact the Team
If your account includes human support, you can request it in your Roi conversation:
Tell Roi you want to speak to a person, for example “Can I speak to someone?”
If Roi offers to contact the team, select Contact support to send your request. Select Cancel if you’d prefer to keep chatting with Roi.
Check Roi’s response to see whether your request was sent.
Roi may also suggest involving the team when it cannot resolve an account or data issue. The team may ask for more information to help investigate.
Support on the Basic Plan
On Basic, Roi and this Help Centre are your main ways to get help with using Navexa. The Basic plan does not include routine hand-offs from Roi to a person.
For payment problems, account security or privacy concerns, or a complaint, open the support chat in Navexa and explain the issue so it can be directed appropriately.
If Roi Cannot Send Your Request
If Roi reports that it could not send your request, open the support chat in Navexa. Include a short description of the issue and any error message. Your account’s support access still applies.
Share only the information needed to explain the problem. Do not include passwords, API keys or full payment-card details.